Shipping Policy

Last Updated: October 21, 2026

At NORDA, we want your shopping experience to be simple, transparent, and reliable. Below you'll find important information about how we process, ship, and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During holidays, promotional periods, or periods of high order volume, processing may take longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Times

Our estimated delivery timeframe is:

7–15 business days

Delivery times may vary depending on your location, shipping carrier, customs processing, and other factors outside our control.

The delivery estimate is calculated from the date your order is shipped, unless otherwise specified at checkout.

Please note that delivery estimates are not guaranteed arrival dates.

3. Shipping Destinations

We ship to the countries and regions available for selection at checkout.

Shipping availability, costs, and delivery estimates may vary by destination.

If your country or region is not available at checkout, we may not currently offer shipping to that location.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Any free shipping offers will be clearly indicated on our website or at checkout.

We do not guarantee free shipping unless it is specifically stated as part of your order.

5. Order Tracking

When tracking information becomes available, we will provide it by email or through the order tracking features supported by our store.

Tracking updates may take some time to appear after your order has been dispatched.

Some shipping carriers may provide fewer tracking updates during international transit.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

NORDA does not control customs processing times or fees charged by customs authorities.

Any mandatory disclosures and consumer rights under applicable law remain unaffected.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to update your information before the order is shipped, but changes cannot be guaranteed after fulfillment has begun.

Additional shipping charges may apply if a package must be reshipped due to incorrect information supplied by the customer, where permitted by law.

8. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Customs inspections or processing.

• Carrier disruptions or transportation delays.

• Severe weather conditions.

• Public holidays or seasonal shipping demand.

• Unexpected logistical circumstances.

If your order has not arrived within the estimated delivery window, please contact our customer support team so we can investigate.

We will work with you to find an appropriate solution in accordance with applicable consumer protection laws.

9. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check the delivery location and contact our customer support team.

If your package appears to be lost in transit, contact us with your order number and tracking information, if available.

We will investigate the situation with the shipping carrier and provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

10. Multiple Shipments

In some cases, items from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If this occurs, your items may arrive at different times.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

11. Returns and Refunds

NORDA offers a 30-day return window from the date of delivery for eligible products.

For information about return eligibility, return shipping costs, and refund processing, please review our Return & Refund Policy.

12. Contact Us

If you have questions about shipping, tracking, or delivery, please contact our customer support team.

Store: NORDA

Customer Support Email: [Insert your support email]

Website: [Insert your store website]

Please include your order number when contacting us about an existing order.

We're here to help make your NORDA shopping experience as smooth as possible.