Return & Refund Policy

Last updated: October 21, 2026

At NORDA, we want you to feel confident shopping with us. If your purchase isn't quite right, we're here to help.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.

• Be free from damage, stains, odors, or signs of wear.

• Include its original packaging and any included accessories.

• Be accompanied by proof of purchase or an order number.

Items that do not meet these conditions may not be eligible for a refund, except where required by applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team through the Contact Us page on our website.

Include your order number, the email address used for your purchase, and a brief explanation of your return request.

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not send items back without contacting us first. The return address may differ from the original shipping address.

3. Return Shipping Costs

For returns due to a change of mind, an incorrect size or color selected by the customer, or personal preference, the customer is responsible for return shipping costs unless otherwise required by law.

If you receive an incorrect, defective, or damaged item, we will arrange an appropriate remedy at no additional cost to you, as required by applicable law.

We recommend using a tracked shipping service when returning an item. NORDA cannot guarantee receipt of packages that are lost during return shipping.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number and clear photographs of the issue where possible.

We will review your request and offer an appropriate solution, which may include a replacement, refund, or another remedy consistent with applicable law.

5. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days after approval.

Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

6. Exchanges

If you would like a different color or product option, please contact our customer support team to discuss availability and exchange options.

Exchanges are subject to stock availability and the conditions of this policy.

7. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate requests before an order has been processed or shipped. However, cancellations or modifications cannot be guaranteed once fulfillment has begun.

If your order has already shipped, you may request a return after delivery in accordance with this policy and applicable law.

8. Non-Returnable Items

The following items may be excluded from voluntary returns:

• Gift cards.

• Items marked as final sale where permitted by law.

• Items that have been worn, washed, damaged, or altered after delivery.

• Items returned outside the 30-day window, unless applicable law provides otherwise.

These exclusions do not limit your statutory rights regarding defective, misdescribed, or otherwise nonconforming goods.

9. International Orders

For international returns, customers may be responsible for return shipping costs and any applicable customs charges, except where otherwise required by law.

Consumer rights may vary depending on your country or region. Nothing in this policy limits any mandatory rights you have under applicable consumer protection laws.

10. Contact Us

For questions about returns, refunds, exchanges, or damaged orders, please contact us through the Contact Us page on our website.

We are happy to assist you.